Koch & Co. · Contact
Talk to a
human.
No bots, no ticket numbers. Just people who make shoes, and are happy to talk about them.
Most everyday questions are covered in our FAQs, but a page can only say so much. If something is on your mind, big or small, we would genuinely like to hear it.
Buying shoes online takes a little trust. We know that. So before you order, after you order, or even if you never order at all, our line is open.
Fastest · WhatsApp
Message us directly
The quickest way to reach us. Send a voice note, a photo of shoes you love, or just a question. You'll be talking to the team, not a script.
Chat on WhatsApp
+91 95480 35357
Anytime · Email
Write to us
For anything longer, or if you simply prefer email. Every message lands with a real person on our team, and every message gets a reply.
Send an Email
contact@koch-co.in
What people ask us about
There is no wrong reason to write. These are the conversations we have most often.
01
Our shoes
Curious about a particular pair, the leather, the construction, or how a style wears over time? Ask away. We can talk about shoes all day.
02
Size anxiety
Stuck between two sizes, or worried the fit won't feel right? Completely normal. Tell us your usual size and the shoes you wear most, and we'll help you decide. And if it still isn't right, returns are free.
03
Returns & exchanges
Unworn pairs can be returned or exchanged free of charge within 30 days. Write to us and we'll walk you through it, no forms to hunt for.
04
The story of Koch & Co.
Four generations in the shoe trade, a workshop in Agra, and a belief that good shoes should be kept, not replaced. If you'd like to know more about who we are and how your shoes are made, we love telling this one.
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We may not have met you yet, but we make every pair, and answer every message, as if we had.
The Koch & Co. Team · Agra
